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Our Shipping Policies
Shipping MethodsOur normal shipping method to the US mainland is USPS Priority Mail, unless you request premium shipping. Premium Shipping will be either FedEx or UPS or you may specify your preferred carrier if available in Maui. The additional charge for premium will be added to your bill. The normal shipping method to Hawaiian locations is 2 day FedEx. During checkout on internet orders, our shopping cart software will provide you with an estimate of shipping costs based on the total order amount. This is only an estimate. Weight is the main factor that determines shipping charges and we will not know the weight of your order until it’s packed and ready to ship. All orders are usually shipped within 48 hours of receipt of the order. Credit CardOur credit card system conforms to Payment Card Industry (“PCI”) Data Security Standards (“DSS”) and our site is scanned and certified quarterly by Security Metrics. We use a secure server to process your orders and personal information. All data is encrypted before it is sent over the internet and is completely secure. If you do not feel comfortable placing your orders on line, please call us toll free at (866) 575-5435. Please DO NOT email any credit card information to us. Customer ServiceIf you placed an internet order, you will automatically be emailed an order confirmation. You will also receive a notice with tracking information when the shipment is made. If there are any problems with your order or delivery, if you are having a hard time using the internet for placing your order, or if you have any question whatsoever about our products and services, please do not hesitate to email us at info@kopahaiku.com or simply call us at our toll free number (866) 575-5435. Product GuaranteeWe sincerely believe that we make the best bath and body products in Hawaii. We therefore provide an unconditional guarantee. If for any reason you are not completely satisfied with your purchase, please see our Product Return Policy below. Return PolicyIf the product you received is damaged, please contact our Customer Service Department immediately at (866) 575 5435. Kopa Haiku will credit return of unused damaged products, but all returns must be postmarked within 5 days of receipt to enable us more easily determine the cause of damage. If you are simply unhappy or dissatisfied with our products or services, please return the product in its original condition to:
Also please call our Customer Service Department at (866) 575-5435. We will authorize returns for credit only for unused products, as verified upon receipt of what is returned. |
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